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About


On Song Audio

Erzetich Audio products are handmade by Blaz Erzetich in Slovenia. Erzetich Audio manufactures high-quality headphones, headphone amplifiers, and headphone cables. I am the sales agent for the USA (no sales to Canada or abroad).

Kalamazoo, MI

FAQ


  • Where is the store based?

    Kalamazoo, MI

  • What is this store's return and exchange policy?

    I accept returns and exchanges for products with manufactures defects within 30 days of receipt. After 30 days consult with me for the best course of action including service.

  • Do you accept orders placed outside of the US?

    Due to distribution restrictions I only ship products within the United States. If I have a product that can be shipped internationally it will be stated in the listing.

  • How long will it take to receive my order?

    Items not in stock may take an additional 14 business days to ship.
    Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 10 weeks.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.